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The Center - Where Your Life Is Our Business ...

Letter of Commendation from the CCFD May 2015
A recommendation from my aunt, but if you knew her you would know that this is as legit as a recommendation can come from a student!
These are notes from Richard Marcus. For the last 12 years I have volunteered as a first aid/EMT provider at the National Cemetery during the flag placing in May.
From a manager at a fitness club :)
From a Thankful Grandmother :)
This was a comment left by Donna after we spent an hour discussing how to tailor her home with the proper emergency supplies.
This was a comment left by Donna whose Husband saved their son from choking after taking one of our classes.
Thank you note from a local communications company in Culver City, CA
We love when our customers and friends save the lives of the people they love after taking one of our classes and then share their success stories with us! Way to go Christina!
Thank You For The Compliment! Though, we are only successful because of the dedication, abilities, and kindness of our incredible students to step up and help someone during an emergency!

Dear Stephanie,

What a great instructor you are!  I was so happy you gave us our class.  By the way, what is the name of the medical supply store you told us about?   

Okay here is a perfect story for you, because not every emergency happens at home. 

Yesterday I was at CCs Bill Botts Park at Jefferson and Duquesne on a playdate.  My baby was munching on some small apple pieces I cut for her as she hates applesauce.  Sure enough she chokes and not a hiccup type, a full blown scary choke. So I perform the infant tilt and pat. On the first tilt 3rd WACK the piece of apple dislodged.  But the scary part was either little pieces were still stuck or as the Paramedic explained, the salivary glands kicked in full gear to push whatever was still lodged in her throat, out or down.  I must have tilted her about another 10 times out of shear fear.  My baby must have lost a cup worth of saliva.  She was gagging, crying, coughing and trembling in fear.  She continued to spit up saliva for nearly an hour and a half.

When this first started my friend started to call 911 on her cell phone.  I told her to call 411 and ask to be put through to local police/fire.  411 told her she had the wrong information line and to call 911 and hung up. Click.  By that time I had solved the problem, or so I thought.  As time passed and I continued to see my baby gagging, I called her doctor. He said take her to the Emergency Room (for an x-ray, go figure) if things did not settle down and my baby was still wrenching or throwing up saliva.  So now I was in a quandary, could I put a gagging baby in the back seat in her infant car seat and drive on the freeway or call the paramedics???

I did not think driving on the freeway worrying about a gagging baby was safe.  So I called 911 and told them "I am in Bill Botts Park in the City of Culver City, CA. It is located at the corner of Duquesne and Jefferson, please connect me to the Culver City Paramedics." They connected me asap. I spoke to a dispatcher and he got my coordinates and the wonderful Culver City paramedics showed up - One of whom was at my CERT Training).  I immediately told them that you had trained me and that I was a member of CERT. They were impressed. Good.  They looked at my baby (and were a bit surprised that I was not in full panic at this point), my baby was calm for the moment.  I explained to them what I did and he saw I was COVERED in saliva.  I really wanted to know whether she was in a condition to travel via me driving or if I should travel by ambulance to the hospital (SM UCLA).  He said the conservative answer would be travel by ambulance, but as time passed and he could see that my baby was able to take deep breathes and her airways were clear and the salvia deluge was over, he said I could take her. As I was putting my baby in the car, he commented that I really did an excellent job and all my training seemed to pay off.  He said he was pretty impressed!

So thanks!!! You did a great job and apparently through all the interruptions with the baby, I actually learned something. 

But I did want you to know that I did call 411 first and that did not work. One of the medics said that different cell phone carriers are plugged into different 911 call centers so that you can get local 911 depending on your cell phone carrier.  Not sure if this is true, but 411 was COMPLETELY UNHELPFUL.  So maybe you want to investigate what that is all about since it may be precious minutes being wasted if this situation was more serious.

By the way, I did go to the Emergency Room, wrote in "Reason for visit: infant choking." The intake person looked into the stroller and was a little confused (it was nearly 2 hours from the time this scary event took place) so I explained to him what happened.  We waited a few minutes; I put my baby to breast and found she could swallow. I called the doctor on-call back and he said an x-ray would not have shown anything in her throat and that she was swallowing so she was fine, though probably bruised, traumatized, and it was time to get her home, and nursed calmly.  After we got home, Carmen told me she ran into a chair and stubbed her toe at her house. It was purple, I applied ice and then taped the two toes together (she felt soooo much better).  What a day of First Aid! 

Yours,

Thankful Mom!



In case it's hard to read; the letter above says:

DATE: May 7, 2008

TO: STEPHANIE BENJAMIN

FROM: DON PEDERSEN, Chief of Police

SUBJECT: COMMENDATION FOR TRAINING

Between April 28th and May 3rd, you came to the Culver City Police Department and were instrumental in training 159 of our personnel in CPR, Choking Emergencies, First Aid, and AED protocol and application.

This not only brought our personnel up to POST standards but it puts our officers in a better position to care for and help our community in medical emergencies. Several of my officers and staff members have mentioned that your knowledge and teaching style made the course enjoyable.

Stephanie, your dedication, knowledge and willingness to teach my personnel these valuable life saving techniques is greatly appreciated. And it would be a pleasure to have you back to train my staff when we recertify our skills in two years.

Thank you for a job well done!

This letter was a wonderful surprise and compliment that I was very grateful to receive! It was a very unique opportunity that was filled with a heck of a lot of fun, kindness and humor!


Don't forget emergency kit's for your pets ... we have a full line of products, check out our catalog!
This is a what I like to call "my post it note thank you note" from a private nursery school. It arrived with the payment a few weeks after a class. It's hard to read in the photo but it says "Thank you for Stephanie - She was instructive, patient, and delightful. We all enjoyed learning from her." And then there is a signature at the bottom. I was happy to get the note and feedback, post it note or not, it's always nice to hear that students enjoyed the class!


This is a letter from a friend who wanted herself and her family trained in CPR because they have an infant and toddler at home; the class was for 8 people. The note says "Steph, Thank you soo much for taking time (which is valuable & oh soo precious) to come to our home & teach us CPR! We are soo grateful & thankful! :) Christine & family". I had a wonderful time teaching, it's always a lot of fun to teach and help someone you know! From the additional feedback I received after the class; what made it so comfortable and easy for the students was that the course was tailored to her family and her busy schedule. Also, the course was held in the comfort of her home, that alone can take the pressure off of learning something so important.



This is a thank you note from a group of coaches/teachers to Maria and Stephanie after they taught CPR and First Aid at a local school. The note was written to a company that Maria and Stephanie do contract work for, which is why there is a small box to cover the other company's name. The note says "Dear Linda, Thanks so much! Heard the team from "other company name" did a great job. Look forward to working together in the future. Best," and then a signature and a note from Linda saying thanks!




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